{"id":46245,"date":"2021-11-24T15:44:14","date_gmt":"2021-11-24T14:44:14","guid":{"rendered":"https:\/\/terrahominis.com\/mediation-of-consumer-disputes\/"},"modified":"2025-04-16T14:18:41","modified_gmt":"2025-04-16T12:18:41","slug":"mediation-of-consumer-disputes","status":"publish","type":"page","link":"https:\/\/terrahominis.com\/en\/mediation-of-consumer-disputes\/","title":{"rendered":"Mediation of consumer disputes"},"content":{"rendered":"\n<p><strong>Mediation of consumer disputes<\/strong><\/p>\n\n<p>In accordance with articles L611-1 et seq. and R612-1 et seq. of the French Consumer Code, the Consumer may have recourse to free mediation in the event of any contractual dispute relating to the performance of the sales contract and\/or the provision of services that cannot be resolved by means of a complaint previously lodged with our customer service department. He\/she should contact the Association Nationale des M\u00e9diateurs (ANM) either by post at 62 rue Tiquetonne 75002 PARIS or by e-mail by filling in the online form at <a href=\"https:\/\/www.anm-conso.com\">www.anm-conso.com.<\/a> <\/p>\n\n<p>For disputes arising from online sales contracts, visit the <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=FR\">European Online Dispute Resolution platform<\/a>.<\/p>\n\n<p>For further information: <a href=\"www.economie.gouv.fr\/mediation-conso\">www.economie.gouv.fr\/mediation-conso<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mediation of consumer disputes In accordance with articles L611-1 et seq. and R612-1 et seq. of the French Consumer Code, the Consumer may have recourse to free mediation in the event of any contractual dispute relating to the performance of the sales contract and\/or the provision of services that cannot be resolved by means of [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Mediation of consumer disputes","_seopress_titles_desc":"Terra Hominis has set up a mediation system for consumer disputes. To find out more, visit the page. ","_seopress_robots_index":"","footnotes":""},"class_list":["post-46245","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/terrahominis.com\/en\/wp-json\/wp\/v2\/pages\/46245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/terrahominis.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/terrahominis.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/terrahominis.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/terrahominis.com\/en\/wp-json\/wp\/v2\/comments?post=46245"}],"version-history":[{"count":0,"href":"https:\/\/terrahominis.com\/en\/wp-json\/wp\/v2\/pages\/46245\/revisions"}],"wp:attachment":[{"href":"https:\/\/terrahominis.com\/en\/wp-json\/wp\/v2\/media?parent=46245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}